Category: Customer Service

Accounting Bookkeeping BREXIT Budget Business Business Support Cash Flow Customer Service Employment Exporting Government HMRC HR/Personnel Importing Inheritance Leadership Management Marketing MTD(Making tax digital) Personnel Planning Property Sales Security Strategy TAX VAT Well-Being

FSB Updates Guidance on Employers’ Liability Insurance

Help in checking your insurance arrangements The Federation of Small Businesses (FSB) has recently updated its guidance on Employers’ Liability insurance – a useful reminder of the rules and risks…

Accounting Bookkeeping Business Business Support Cash Flow Customer Service Employment Exporting Government HMRC HR/Personnel Importing Inheritance Management Marketing MTD(Making tax digital) Personnel Planning Property Sales Security Strategy TAX VAT Well-Being

How to Protect Sensitive Personal Information

New guidance published by NCSC The National Cyber Security Centre (NCSC) has published new guidance to help businesses identify and protect against the risks of holding sensitive personal information. The…

Accounting Bookkeeping BREXIT Business Business Support Cash Flow Customer Service Employment Exporting Government HMRC HR/Personnel Importing Inheritance Leadership Management Marketing MTD(Making tax digital) Personnel Planning Property Security Strategy TAX VAT Well-Being

Chancellor Releases 2025 Spending Review

Takeaway Points for Your Business The Chancellor unveiled her Spending Review in June setting out how government departments will allocate money over the coming years. While much of the focus…

Customer Service HR/Personnel Leadership Management Well-Being

Empathetic listening

As a manager, how can you become a more empathetic listener? Effective leadership in business requires more than just giving orders or making decisions. It involves understanding and connecting with…

Business Customer Service Leadership Management

Fulfilling demand

If the pie’s not big enough, make a bigger pie. Fulfilling customer demand is the primary objective for any business. It involves accurately anticipating customer needs, ensuring product availability, and…

Customer Service Management Marketing Planning Sales

Targeting underserviced markets

Identifying and targeting underserviced markets can be a game-changer. Underserviced markets are groups of customers or potential customers who have unmet or underserved needs, problems, or preferences in your industry….

Business Customer Service Leadership Management Marketing Sales

The art of persuasion

Building a successful business means persuading people to exhibit the right behaviours. The ability to sway opinions, convince stakeholders, and drive desired outcomes is a skill that sets exceptional business…

ha logo
Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.